Privacy Policy

This Privacy Policy explains how Rainbow Web Solutions ("HostRainbow", "we", "us", "our") collects, uses, stores, and protects personal information obtained through our website (hostrainbow.in) and our Client Portal.

By creating an account or purchasing any service, you acknowledge that you have read this Privacy Policy and consent to the practices described herein.

This policy applies to all visitors, customers, and registered users of our services. It does not apply to third-party websites or services linked from our website.

We collect personal information when you visit our website, register an account, make a purchase, or contact our support team. Information collected may include:

• Full name and contact details (email address, phone number)
• Billing and delivery address
• Payment and transaction information (processed securely via third-party payment gateways)
• IP address, browser type, device type, and operating system
• Pages visited, time spent, and referral sources
• Support communications, ticket history, and live chat transcripts

We collect only the information necessary to deliver and maintain our services. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We use the personal information we collect for the following purposes:

• Provisioning and maintaining your hosting account and services
• Processing payments and sending invoices
• Sending service-related notifications (renewals, maintenance alerts, policy updates)
• Responding to support requests and resolving disputes
• Detecting and preventing fraud, abuse, and security threats
• Analysing usage patterns to improve our website and services
• Complying with legal and regulatory obligations

We do not use your personal information for automated decision-making or profiling beyond what is necessary to provide our services.

We use cookies and similar tracking technologies to improve website functionality and user experience. Cookies are small text files stored on your device by your browser.

We use the following types of cookies:

• Essential cookies — required for the website and Client Portal to function (session management, login state, security tokens)
• Preference cookies — remember your settings and preferences (theme, currency selection)
• Analytics cookies — help us understand how visitors interact with our website (page views, traffic sources, device types)
• Third-party cookies — placed by services such as live chat providers and analytics platforms

You may disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Client Portal and certain website features. Essential cookies cannot be disabled as they are required for the website to operate.

Like all web hosting providers, we automatically collect server log data when users access our website or services. This includes:

• IP address and geolocation (country/city level)
• Browser type and version
• Date and time of access
• Pages and resources requested
• Referring URL
• HTTP response codes

This data is used for security monitoring, performance optimisation, and troubleshooting. Log data is retained for up to 90 days and is not linked to individual user profiles.

We engage trusted third-party service providers to help us deliver our services. These providers may access your personal information only to the extent necessary to perform their contracted functions, and are bound by confidentiality and data protection obligations.

Third-party services we use may include:

• Payment processors (for billing and transaction handling)
• Domain registrars (for domain registration and management)
• Infrastructure and data centre providers
• Live chat and customer support platforms
• Email delivery services

Each third party operates under its own privacy policy. We encourage you to review the privacy policies of any third-party services you interact with.

We do not sell or rent your personal information to any third party.

We may disclose your personal information in the following limited circumstances:

• When required to do so by applicable law, court order, or regulatory authority
• To protect the legal rights, safety, or property of HostRainbow, our customers, or the public
• In connection with a merger, acquisition, or sale of assets, where the successor entity agrees to honour this Privacy Policy
• With your explicit consent

Any such disclosure will be limited to the minimum information necessary for the stated purpose.

Depending on your location and applicable laws, you may have the following rights with respect to your personal information:

• Right to Access — request a copy of the personal information we hold about you
• Right to Correction — request that inaccurate or incomplete information be corrected
• Right to Deletion — request erasure of your personal information, subject to legal retention obligations
• Right to Restriction — request that we limit how we process your data in certain circumstances
• Right to Data Portability — receive your data in a machine-readable format
• Right to Object — object to processing of your personal information for marketing or other purposes
• Right to Withdraw Consent — withdraw previously given consent at any time

To exercise any of these rights, please contact us at support@hostrainbow.in. We will respond to verified requests within 30 days. Please note that certain rights may be subject to legal limitations.

If you are located in the European Union or EEA, you also have the right to lodge a complaint with your local data protection authority.

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Security measures include:

• Encrypted transmission of sensitive data via TLS/SSL
• Secure storage of passwords using industry-standard hashing algorithms
• Restricted access to personal data on a need-to-know basis
• Regular security assessments and monitoring

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

We retain your personal information for as long as your account remains active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Upon account termination or deletion request, we will delete or anonymise your personal information within 90 days, unless retention is required by applicable law (e.g., tax records, which may be retained for 7 years under Indian law).

Server log data is retained for up to 90 days. Support communications may be retained for up to 2 years for dispute resolution purposes.

HostRainbow is operated from India. If you access our services from outside India, please be aware that your information may be transferred to, stored, and processed in India or in countries where our infrastructure partners operate (including Germany and the Netherlands).

We take steps to ensure that any such transfers comply with applicable data protection laws and that your information receives an adequate level of protection. By using our services, you consent to the transfer of your information to countries that may have different data protection standards than your home country.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us at support@hostrainbow.in and we will promptly delete the information.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. We will publish the updated policy on this page with a revised "Last Updated" date.

For material changes, we may notify registered customers by email. Continued use of our services after the effective date of any update constitutes acceptance of the revised Privacy Policy.

For questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Privacy team:

• Email: support@hostrainbow.in
• Support Portal: https://my.hostrainbow.in/submitticket.php
• Company: Rainbow Web Solutions, Ahmedabad, Gujarat, India

We aim to respond to all privacy-related enquiries within 5 business days. For formal data subject requests, please allow up to 30 days.